Apple Payįor resolutions to Apple Pay issues, visit Troubleshooting in Apple Pay. Third-party payment gateway or services Amazon Payįor resolutions to Amazon Pay issues, visit Activate Amazon Pay in Amazon Pay. Contact their support to make sure that the settings are configured correctly to connect with your Shopify account and that any test mode settings have been disabled. Learn more about configuring third-party payment providers.Ĭontact your payment gateway - Most of the settings for your gateway are within your third-party payment gateway account, not your Shopify admin. To complete any additional steps, go to the third-party provider's page. Many issues can be caused by from these values being incorrect, so it's important to make sure the values are accurate.Ĭheck for additional setup steps - Third-party payment gateways can provide additional setup instructions. Verify the account credentials - Most third-party payment gateways require only an account ID and some form of password or security key to be entered into Shopify's settings. If you experience issues connecting your third-party payment gateway, then try the following troubleshooting steps: Basic troubleshooting for third-party payment gateways If your Shopify Payments account is on hold, then review the banner message on the homepage of your Shopify admin for next steps and have the Shopify store owner check their email address. If you experience issues with the gateway after setup, then review the Shopify status page to see if there are any current outages. If you're having trouble connecting your bank account to Shopify Payments, then review Bank account requirements for Shopify Payments. If a customer experiences payment errors when they try to checkout, then you can view the abandoned checkout history or the order timeline for more details.
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